house-renovation-process Renovation Process

When people think of renovations they usually think of words such as hassle, time consuming and unforeseen costs. This however should never be the case. Renovations can run efficiently, on schedule, within your budget and with minimal disruption to your daily routine if your renovation company is good at planning, communication and coordination.

Planning is key to any renovation if you want your project to run smoothly and efficiently. At Superior Renovations we handle everything from the conceptual stage through to after completion. We provide a full service which includes consultation, conceptual designs, demolition, supplying of all renovation materials and fixtures, installation, a project manager to oversee the entire project and after renovation care.

We have developed a 7 Step renovation process to ensure that your project is completed efficiently without wastage or hassle, within your time frame and budget.

第一步 - 联系我们

我们的总部位于奥尔巴尼，但我们在奥克兰的所有郊区都开展装修业务。您可以拨打我们的电话 0800 199 888 或在我们的网站上填写表格。您将在 24 小时内接到我们办公室的电话，安排您与我们的翻新专家进行现场咨询。最好在咨询前通过电话与我们联系，以便我们安排适合您的翻新类型的翻新专家上门服务。

第二阶段--现场补充咨询

实地考察为您提供了一个机会，可以讨论翻新工程中所有重要和不重要的方面。我们的装修专家拥有丰富的行业知识和经验。我们鼓励您让全家人都来参加这次咨询，这样我们就能考虑到每个人的需求。 在咨询过程中，您将经历以下阶段：

  • Listen: The most important person in this renovation is you. Our renovation specialist will first listen to everything you have got to say. You must have certain expectations from this renovation and the renovation specialist will ensure that we have recorded these. This is so we can take these expectations into account when we customise your renovation plan/proposal. We would also be discussing your timeframe to understand when you want to start your project and you desired completion date.
  • Advice: We work with the Auckland council, various licensed building companies, suppliers and hence have over 20 plus years of combined industry knowledge at your disposal. You can draw on this expertise for advice in regards to design and your renovations. We encourage you to ask as many questions as you have during this consultation.
  • Design and Concepts: This is a great time to discuss any sort of specific design ideas that you might have. This would help the specialist later when developing your conceptual ideas with our design team. Our specialist will also be equipped with inspirational ideas for designs which you peruse at your pleasure.
  • Measurements: We believe that time is of the essence. Taking measurements at this stage of the desired renovation areas will save repeated visits to your site. The measurements also enable us to give you a firm quote in our proposal to avoid any future budget blow outs.
  • Finance options: We understand that you would have thought long and hard before spending your hard earned savings into a renovation. Sometimes however it is not possible for you to have a huge chunk of money sitting in your bank account. This is absolutely okay as we do work with a finance company that provides competitive finance options for people like you who are looking at renovating their homes.
  • Suppliers: We work with clients that have very deferring needs. Some of our clients need a basic renovation while others want to revamp their home by using designer materials and fixtures. The great news here is that we work with a wide range of Auckland suppliers to suit your type of renovation. As we supply all renovation materials and fixtures, our project manager will discuss the suppliers suited for you during this consultation.

第三阶段--规划和建议

我们通常会在您咨询后的 2 至 4 天内向您发送建议书。具体时间取决于您的住宅所需的定制程度。咨询结束后，我们的专家会将详细信息转交给项目经理，后者会在接下来的几天内从设计、时限、预算等方面对整个翻新工程进行规划。我们的建议书不仅仅是 "报价"。建议书是一份全面的指南，包括以下几个方面：

·        Your Renovation plan: Most renovations suffer waste due to poor planning and disorganisation. We have a dedicated project manager for every renovation who is in charge of planning your renovation efficiently prior to the start date. The project manager will ensure that every team is scheduled for your renovation in a way that causes minimum disruption to you and fits well like a puzzle.

·        Timeline: We finish our renovations in a reasonably short time as we are not reliant on only one team per client to carry out the renovation. We in-fact have specialist teams for different aspects of your renovation. We can complete renovations in a shorter duration compared to most companies in Auckland. Your proposal will include a customised timeline for your entire project and its completion date. We will also list our available starting dates for your project.

·        Designs and conceptual drawings: Your proposal includes conceptual designs based on the discussion during your consultation. We do not outsource a company for these 3D designs are in-fact developed by our in-house design team.

·        Specifications for your renovations: The purpose of this proposal is to have complete clarity on what the plan for your renovation is. Hence we will be listing all the specifications of the extent of your renovation. We will be listing everything from the change of light switches to the replacing of ceilings.

·        Quote: We provide fixed quotes based on previous discussion with you, chosen suppliers and measurements taken during the consultation. The only time this quote would vary is if we stumble upon something unforeseen like a rotting ceiling during renovation which would need restoration etc.

·        Project Manager: A dedicated project manager will be assigned for your renovation that would be your sole point of contact for the duration of your renovation. This will take the hassle out of you juggling various tradesmen, designers, suppliers and installers.

- 供应商：如果您接受我们的建议，我们还将为您提供一份供应商名单。这份供应商名单将根据您决定选择基本装修、中档装修、高档装修还是设计师装修来确定。

第四阶段--选择配件

我们为您提供一站式装修服务，这意味着您不必自己去寻找电器和用品。我们与当地多家供应商建立了长期合作关系，可以为您提供所有装修材料、用品和装置。这意味着，如果您选择的是与普通客户完全相同的供应商，我们可以为您提供更优惠的价格。所有瓷砖、地毯、地板、浴室装置、厨房用具、橱柜和油漆产品的价格都将包含在您的报价单中。

如果您接受了我们的建议，那么下一步就是我们的项目经理与您约定一个日期，由您和我们一起选择装修材料。项目经理会带您去您选择的供应商处，并带您参观地板、厨房、浴室、橱柜和油漆展厅，让您可以实际触摸和感受材料。我们所有的厨房都是根据您的要求定制的。

第五阶段 - 装修开始

一旦您选择了所需用品，我们就开始为您进行翻新。

Day one: Debrief

On the first day of your renovation, our project manager will introduce you to all our renovation teams that will be carrying out your renovation. He will debrief all the teams about the timeline and the plan for your renovation. They will be given all the relevant documents of plans and timeline so they know exactly when each team is scheduled to be on-site. We will also be bringing the port a loos and waste disposal bins for your site on the first day of your renovation.

Project Manager and his duties

We believe that a renovation project without a project manager is chaos between suppliers, tradesmen, designers and clients. It is essential to have a dedicated project manager for any given renovation if you want to have a hassle free experience. He will be your sole point of contact from the time you accept our proposal till your renovation is completed. His scope of work during the renovation will include the following:

  • Sole contact person for you throughout the project
  • Overseeing all the different tradesmen during the renovation
  • Liaising with all suppliers, contractors, tradesmen, designers and you
  • Managing the timeline for the project
  • Sending you daily and weekly progress updates for your project
  • Ensuring efficiency and planning of all tasks

第六阶段--竣工和移交

翻新完成后，我们会对翻新区域进行全面清理。当一切准备就绪后，项目经理将与您的家人在预定日期进行一次实地考察。项目经理和您的家人将对翻新过的区域进行最后的检查，看看您是否对结果满意。如果您有任何问题，我们会立即解决。

当您对一切都感到满意时，我们会向您提供移交包，其中包括翻新项目的所有保证和担保。交接包包括施工保证书、用品和产品保证书、电气保证书、防水保证书以及维护和善后指南。

最后阶段--翻新后护理

对我们来说，您不仅仅是一笔交易。我们相信与客户建立并保持良好的关系。我们不会轻视您对我们的信任和信心。事实上，我们珍视我们建造的家园、与我们共事的人以及我们实现的梦想。因此，我们关心您装修后的生活。

装修一个月后，我们会与您联系，了解您的装修进度，以及是否有需要我们修复或改进的地方。我们希望您的生活在装修后得到改善。您也可以通过电话、电子邮件与我们联系，或者在装修后随时走进我们的办公室。

3-pics-4 Renovation Process
Wendy McLaughlin
Having explored our reno options, it was an easy decision to select Superior Renovations for our work. As first timers at anything like this we had to trust the system with grand old 100year old bungalow. We were so pleased to have Cici, Sonny and Kai working with us the whole way through. Be shout out to all the team, builders, plumbers, electricians, tilers and painters. A superb job delivered on budget and ahead of time. The communication from Cici and Sonny was first class. Would highly recommend working with Superior Renovations in fact, we already have more worked booked in. Thanks Superior you made Millie and Monty's parents very happy. 🐾
Irene Yap
I am very happy with the recent renovation for my new kitchen.
The team worked really hard to get it done within the time frame.
The manager, Jacob, was very helpful and communicated well and always sorts out any issue immediately.
Thank you Irene
Jesse_G
We couldn’t be happier with our new pergola! From start to finish, the team was professional, punctual, and easy to work with. They took the time to listen to what we wanted and offered great suggestions to make the design even better. The quality of the materials and workmanship is outstanding — everything feels solid, well-built, and beautifully finished. Kudos to Sinan Sun as she has been an amazing contact with the company.
Tile Choice (TILE CHOICE)
We have worked with Superior Renovations for the past years and we found the team is great to work with!
No job is too big or too small, and the projects are always in good hands.
I will highly recommend Superior Renovations to my friends and family.
Sales Team
Superior Renovations are without a doubt, one of the most professional and easy to deal with companies that we do business with. It is an absolute pleasure to work with this company. Leanne, Elaine and the team are so efficient and friendly. Their systems are flawless and they make our jobs so easy!
Alex Scott
We are very pleased with our bathroom reno by Superior Renovations! Jacob, Cici and the team always kept us up to date, were always friendly to deal with and finished ahead of schedule. Most importantly we are very happy with the quality of the work.
Simon Redpath
We have been working with Superior Renovations as a supplier now for over three years. In that time we have found the team to be very professional and well organised. Which is a welcome relief in this industry! Just recently we have become their sole supplier for portaloos, which recognises the collaboration we have forged over these three years.

In particular, Leanne and Elaine set a very high standard of communication and flexibility. This is of vital importance when scheduling deliveries and pickups with us, however, they understand not everything can be done at once and are willing to work with us for the best (supplier/contractor/client) outcome.

I would imagine this ethos would flow directly through to all their contracted renovation work. A pleasure to work with!
Dylan Hawkins
We’ve been supplying portaloos to Superior Renovations across a range of their projects, and they’ve consistently been one of the easiest, most professional teams we work with. Their communication is clear and timely, their organisation on site is excellent, and their crew always treat our gear and our team with respect.

In an industry where coordination makes or breaks a job, it’s refreshing to work with a company that genuinely runs things smoothly from start to finish. Highly recommend Superior Renovations - Top team with a solid crew behind them — always a pleasure to deal with.
Hammer “AAAAA”
A very reliable supplier – we’ve been working with them for three years now, and they have never let us down. Well done to the team.
Jeff Ren
Excellent company to work with:)
Sam McCool
We have been working with these guys for the past 4 years and find them an awesome company to work with, very efficient and organised. I highly recommend!
Word True
Finding someone reliable for renovations has always been the most stressful thing for us. In the past, we had several painful renovation experiences—money was spent but the problems were never truly solved, and things often ended up worse than before. We really didn’t know where to find a trustworthy renovation company.

For more than ten years, our wish had been to renovate our bathroom, laundry, and toilet, so that we could finally enjoy a comfortable and functional living environment. Just when we were about to give up, we came across Superior Renovations online. We quickly made an appointment with Cici, who designed and provided us with a quote.

Throughout the whole process, I was deeply impressed by the professionalism of Superior Renovations. What stood out most was that they always delivered on their promises—everything agreed upon was completed on time. This built a relationship of trust and reliability. Up until completion, I was completely satisfied with their dedication and the quality of their workmanship.

During the renovation, we encountered some of the challenges that often come with older houses, but Cici and her team helped us resolve the discomforts we had been living with for years. We are truly grateful to the construction team.

Some say renovations are easy if you just have money, but I believe the most important thing is finding a trustworthy team that keeps their word, values quality, and cares about the customer’s experience.

Because of this renovation experience, we can now confidently plan our next project—the kitchen—and Superior Renovations will definitely be our first choice. We strongly recommend them.

Finally, I want to thank Cici and the team for helping us fulfill our dream.

Mark ＆ Kate
Jane Wright
Sinan is a very good consultant. She helps a lot during renovation. Very satisfied with their job.
Clara Ng
It was great to have Alison's recommendations and input on how & what would look best for our kitchen and bathroom reno. Jacob, our project manager, has been a star too; ensuring that the project was delivered as planned, AND giving us great ideas & suggestions along the way.

We will definitely be calling on you guys again for our next home reno. Thanks team!
Frank
Very impressed with Superior Renovations.Building our pergola with blinds for a fair price .First thank you Sinan for quoting the job and your flexabilty and knowledge..Secondly the job was done well within the time frame, thanks to Jeff for supervising the job ( eventhough he wasn't too well) and keeping us up to date throughout the process. Payment was fair and easy as well .
Thoroughly recommend Superior Renovations for your reno job 👍
Raj Dhana
Very efficient team of workers and high quality finish.
Very happy with our renovated bathroom.
We will use this company again.
neko rider
We’re very happy with the renovation work done by the team. It’s rare for renovation projects to finish on time, but they committed to completing ours before the Easter holiday—and they delivered! Our project manager, Jacob, worked incredibly hard (even physically! 😄) to make it happen.

I admit I might not have been the easiest client—I was particular about details like colours, tile placement, and exactly where the hand basin bowl should sit on the bench. But they listened, took it all on board, and got it done. Thank you, Jacob!
I’ll definitely bring you another challenge in the future. 😉
维尔玛-阿科斯
Thanks Superior Renovations for doing our house, it definitely looks a lot better now! Special thanks goes to Alison and Jacob for their excellent effort and good manners in handling the construction process, it wasn't easy but with them around it definitely became easier to handle. Cheers🥂
F J Bandukwala
我们对双层住宅的两间浴室和厨房的装修效果非常满意。凯文和他的整个团队从一开始就与我们愉快合作。每个小细节都得到了关注，我们的所有要求都得到了满足。Cyrus 值得特别一提，因为在他的悉心照料和专业知识的指导下，一切都不会出错。
杰奎
我最近完成了我们家 1930 年代平房的翻新工作，更新了原有的（我指的是原有的）厨房和浴室。另外还新建了一个洗衣房，拆除了三个壁炉，创造了两个新的空间，包括一间办公室。从最初与艾莉森的预约，到她提供图纸和报价，再到我们的项目经理弗兰克和团队的工作，这是一次美妙的翻新经历。在此之前，我一直认为自己是个紧张的装修者，因为我从未做过装修，但弗兰克、艾莉森、桑尼和所有团队都孜孜不倦、慷慨解囊，为我们创造了我们喜爱的空间。Superior 在项目管理方面的细心意味着我们得到了比我们最初想要实现的更多的东西，而且没有我听到的其他人在装修时所感叹的压力。我衷心推荐弗兰克、艾莉森、桑尼和 Superior Renovations 的团队。