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4.7
Based on 161 reviews
Vilma Arcos
Thanks Superior Renovations for doing our house, it definitely looks a lot better now! Special thanks goes to Alison and Jacob for their excellent effort and good manners in handling the construction process, it wasn't easy but with them around it definitely became easier to handle. Cheers🥂
Response from the owner: Hye Vilma, That's great to hear!! Thank you for sharing your thoughts with us, I am sure that that Alison and Jacob will be happy to know that your laundry renovation turned out to be the way you like. Jacob also mentioned that he had a great time working with you, and we hope that we will be able to work together again in the future. We really appreciate your words, thank you again. From our entire team at Superior Renovations.
Ben Thompson
We had our kitchen, bathrooms, and flooring done by Superior Renovations. Cici was our designer, and Jacob was the project manager. We are very happy with the results, and love our new house. Things didn’t always go perfectly during the renovation, there were a few issues with untidy workmanship and some poor finishing, however they were dealt with by Jacob. After the job was completed we found a couple of further issues with some of the finishings, but the tradesmen came back and fixed these quickly. Overall we are happy with the result, and they stayed on budget.
Response from the owner: Hey Ben,Thank you for sharing your kind words with us. I am glad your overall renovation experience was good but I also appreciate the feedback regarding issues along the way, regarding quality and tidiness. We will definitely look into this and review our quality assurance process. I am happy that Jacob was able to look into it to rectify the issues along the way, he is definitely an asset for our project management team. Do let us know if there is any thing further we can do. Otherwise, hope you enjoy your renovated bathroom and kitchen for years to come. Best of luck from all of us at Superior Renovations.
F J Bandukwala
Absolutely thrilled with the outcome of our renovation of two bathrooms and kitchen in a double level home. Kevin and his entire team were an absolute pleasure to work with from the get-go. Every minor detail was attended to, and all our requests were accommodated. Cyrus deserves a special mention as under his watchful eye and expertise, nothing could go wrong.
Response from the owner: Hey F J, We are really appreciate your feedback regarding your bathroom and kitchen renovation. I will definitely pass this along to them, they will be happy to hear about your experience. I will especially let Cyrus know about you were especially happy about your experience with him. He is one of our newest team members and I am sure this would mean alot to him. Kevin showed me a few pictures of your kitchen and bathroom too but we especially liked the seamless design of your splashback and benchtop. Thanks again, we hope you enjoy your renovation for years to come. Best wishes from our entire team at Superior Renovations.
Jacquie
I have recently finished a renovation in our 1930’s bungalow, updating the original (and I do mean original) kitchen and bathroom. Plus creating a new laundry and removing three fireplaces which created two new spaces including an office. From the initial appointment with Alison who came over and then provided drawings and a quotation, to the work with Frank, our project manager and the team, this has been a wonderful renovation experience. I would have described myself as a nervous-renovator prior to doing this, as I had never done a renovation before, but Frank, Alison, Sunny and all the team have worked so tirelessly and generously to create spaces that we love. Superior’s care in managing the project has meant that we have come away with much more than we originally sought to achieve and without the stress I hear others lament about when they renovate. I would recommend Frank, Alison, Sunny and the team at Superior Renovations wholeheartedly.
Response from the owner: Hey Jaquie,Hope you are doing well, We are glad that Alison, Frank and Sunny were able to make your renovation process stress free! Yes, many people do get nervous when renovating for the first time, but we are lucky to have some amazing people on board who truly enjoy transforming homes. Alison in fact showed me some of the 'before and after' pictures and WOW the layout has really opened up. Alison and Frank mentioned that you were an amazing person to work with and that made it easier for them to do their part. I will pass on your feedback to them, I am sure they will be very happy to hear of it. We hope that we will cross paths again and get to work with you. Thank you again from our entire team at Superior Renovations. 🙂
Ike Harris
We engaged with three companies to completely renovate our downstairs and ensuite bathrooms. We elected to go with Superior Renovations as they provided us with a fixed price and specific timeline to complete the project (which two other companies could not do), and we were absolutely delighted with the end result. We love everything from the floor and wall tiles to the heated towel rails and from the LCD mirrors to the underfloor heating and soft close lids. We especially loved replacing the old tub in our ensuite with a walk-in shower.The entire process went incredibly smoothly, with the project being completed on budget and ahead of schedule. From the initial design phase to the final touches, nothing was too much trouble for the team. Superior Renovations conducted themselves with the utmost professionalism, ensuring every detail was perfect.Frank (Project Manager) and the team did such an amazing job. Totally professional outfit, top notch communication, all tradies were courteous, polite and respectful. Alex (Builder) was especially knowledgeable and offered great solutions as minor issues unfolded. Each stage of the renovation was completed on the day it was scheduled. The crew were always on time and mindful of our work from home arrangements. And I was also impressed with the floor protection that was laid out on the first day.Through no fault of Superior, we did encounter a major, unforeseen setback that delayed our renovation on the downstairs bathroom. Superior were patient with us while we sourced specialists to remedy the issue. But once that was all sorted, Frank and the team picked up the baton and charged ahead to the finish line, delivering two beautifully ‘superior’ bathrooms. We also experienced a minor electrical issue post-build. And even though it was unrelated to their renovation work, Frank promptly dispatched an electrician who quickly fixed the problem. Talk about above and beyond!In summary, we highly recommend Superior Renovations for anyone looking to undertake bathroom renovations in their home. We’re already talking about renovating the kitchen next and we’re so confident in Superior Renovations that we will most certainly be engaging with them to complete the task.A huge thank you to Frank, Alex and all the wonderful team at Superior Renovations:)
Response from the owner: Hey Ike,We feel very overwhelmed by your feedback and so does the rest of the team. We heard the best things from Frank, Alex and Sunny about their experience working with you too. Our team has definitely worked hard to create a solid process when it comes to timelines, budget and quality assurance to ensure a smooth renovation experience for our clients. Hence hearing such words does motivate our team to strive for the best. We do however, still stumble and continue to make progress. We are also lucky to have a brilliant team on board that does always put our clients first in every aspect, its not just a renovation for them. Client experience is at the forefront for all of us. Hence, like I mentioned earlier, we are very overwhelmed by your feedback. We hope you enjoy your home for many years and that we get to work with you again. Thank you again from us at at Superior Renovations.
Kalina Hristova
Superior Renovations did an amazing job we would definitely recommend them for anyone looking for a high quality outcome. Our Project Manager Jacob was amazing, taking care of any minor adjustments we wanted, nothing was too much trouble.
Response from the owner: Hi Kalina (and Phil)Thank you both for the amazing review, it's been pleasure to renovate your bathroom for your Sunnynook home - Jacob (and Cici) is going to be stoked to see this feedback and we can't thank you enough for trusting us with your home, it means a lot.It's been a pleasure getting to you know and we hope you enjoy your new bathroom for many more years to come,A BIG thank you from the team here atSuperior Renovations
Melanie Whittaker
Absolutely love my new ensuite bathroom. Superior Renovations made the process so enjoyable, I'm truly delighted with the transformation from an old tired room to modern functionality.Jacob led a wonderful team of professionals who were considerate and efficient. He answered any query with reassurance and patience.I'm now looking at engaging them again for my main bathroom because I'm not fearful of renovating anymore and confident I'll get a superior outcome. They definitely lived up to their name!
Response from the owner: Hey Melanie, Thank you for your kind words about our team and especially Jacob. Jacob is definitely a wonderful person and works tirelessly to ensure that our clients have a good experience through out the renovation process. I will pass your words on to them, I am sure they will be very happy. I had not seen your bathroom renovation pictures. Your bathroom definitely looks very modern and sleek now. I especially like the wall tiles, they are quite different from most bathroom renovations that we have done. I am glad you plan on renovating with us, we will look forward to it. Thank you again from our entire team at Superior Renovations.
Carolina Guerra
Superior Renovations transformed our bathroom, and we couldn’t be happier. Cici, Jacob, Alex, and Ray were a fantastic team (Ray, our dog, is going to miss you). They tackled our old house’s quirks with creativity and attention to detail. We were especially impressed that they stayed within budget, even with a few surprises along the way. We’d definitely choose Superior Renovations again and highly recommend them.
Response from the owner: Hey Carolina, We are so glad that you enjoyed your experience!! Cici is truly our wonderful designer and consultant while Jacob is one of our most dedicated project manager who works diligently for our clients. Alex and Ray (haha we will let him know about your dog) as well are a great addition to our trade team. I will be passing your kind words to them, they will be ecstatic!! Our team also mentioned that they had a lovely time working with you. Our team has worked hard to create a quoting system that is almost always exact and there are no budget blowouts. However, on occasion if we do find something unforeseen like rotting flooring boards etc, it does go over the fixed quote we create for our clients. We do however, give an estimate on what every unforeseen situation would cost (example approximate $2000 for rotten floor boards) on our proposals so clients are aware what extras could cost if there is a situation we find during the renovation. Our consultants definitely deserve credit for creating a solid quoting system. Thank you again and we look forward to working with you again if the opportunity arises. From the entire team at Superior Renovations 🙂
SFoster
I had a full house Reno done by superior (painting, flooring, kitchen, bathroom etc). They were quick, stayed on budget, and were fast to fix things and make changes where needed. The finish however, is a lower standard than I’d hoped for. It seems like things like grouting, paint trims, and some silicon edging was rushed. I’ve been back living in the house for 2 weeks now and keep finding little things that will need a touch up.
Response from the owner: Hey Shona,I am pleased to find that your overall experience with us was pleasant. However, i recognise and sorry that we definitely missed to be more detail oriented for this project. As we are constantly reviewing our processes, work and skill set of our team, can you please give us some further feedback on all the issues? I will try giving you a call now, but if I unable to speak to you then please get in touch with us. It would be great if you could either call us at 0800 199 888 (extension 1) or send us an email to our general manager Steven (steven@superiorrenovations.co.nz) then we will send our team to your home to tackle all the issues. Please do get in touch with us so we can let Jacob know and he will remedy everything as we do not want you too feel even a bit disappointed by your newly renovated space. Thank you and I will speak to you soon.
Regina Cho
Thanks Sunny, Jacob and the team for a great renovation. We had 2 bathrooms, the laundry room and front door re-done and very pleased with the results.
Response from the owner: Hi Regina (and Tim)Thank you so much for your amazing review! It's been a privilege to renovate for you and your family, your choice is design has resulted in quite a transformation for your bathroom renovation and laundry renovation! We appreciate your trust in our team to renovate your North Shore Home, I know it's quite a commitment but I'm glad that at the end, you're happy with the results! Sunny and Jacob is going to be stoked to see this feedback from you, can't wait to show themWishing you both all the best for the future and we hope you enjoy your new renovated spaces for many more years to comeA BIG thank you from the team here at Superior Renovations
Kalpana Iyer
Superior Renovations did a good job for our deck, they are professional and took on board any changes suggested by us and gave good ideas and advice.They took care of cleaning up all the mess after every job.Good value for money.Special mention to Cici, Frank & all the workers.😊 Thank you so muchHighly recommended 👍😊
Response from the owner: Hi Kalpana,Thank you so much for the amazing feedback and review! The team will be absolutely stoked to see this, especially Cici/Jacob - they both work hard to ensure everything goes smoothly and as planned for you, thank you for choosing us to build your outdoor custom pergola (carport) for you, perfectly timed just before winter comes! I hope this makes things easier for you and the family during the rainy season, I know it made a world of difference to some of our other clients (with children)Thank you again for trusting us with your home :)From the team here at Superior Renovations
Narelle Silwood
It was a pleasure to work with Jacob and his team. They installed a lovely new kitchen which met all my requirements, it arrived on schedule and I was kept informed all the way through the project. Thanks Jacob ... you did a great job. Narelle
Response from the owner: Hi Narelle,,Thank you for such an amazing review, we love how your kitchen renovation turned out, what a transformation (with your good eye for design of course); Thank you for trusting us with your Devonport home, it's been a privilege to renovate for you and the team is stoked to see your feedback on the project, it makes it all worthwhilea BIG thank you from the team here atSuperior Renovations
Gavin Botica
I recently engaged the services of Superior Renovations for a complete renovation of my kitchen and bathroom, and I couldn't be happier with the results. The entire process went incredibly smoothly, with the project being completed on budget and ahead of schedule. From the initial design phase to the final touches, nothing was too much trouble for the team. They conducted themselves with the utmost professionalism, ensuring every detail was perfect. I highly recommend Superior Renovations for anyone looking to renovate their home.
Response from the owner: Hey Gavin,Thank you for your kind words about our team. We are thrilled that you are happy with your kitchen and bathroom renovation. ur team, including Dorothy, our talented designer, and Frank, our dedicated project manager, takes great pride in their work and always strives to exceed expectations. I will be passing on your kind words to them and I am sure it will mean a lot to them.Dorothy showed me a few pictures of your kitchen and bathroom, we love the contrast of black and white through out the design. Hope you enjoy your spaces for years to come. Thank you again. From the entire team at Superior Renovations.
Chinchien Lin
We have our bathroom renovation scheduled later this week. Everything so far is awesome. They are very patient and nice to work with!My wife's dream of a bathtub is finally happening. Can't wait to see the final result!
Response from the owner: Hey ChinChien,Thank you so much for your kind words. I will pass your feedback on to Kevin, he had wonderful things to say about his experience working with you. Jacob, your project manager also enjoyed his time during your project and we are truly lucky to have him on our team. He showed us a few pictures of your bathroom renovation and looks amazing. I am glad you were able to include a bathtub in your bathroom design and we wish you enjoy your renovated bathroom for years to come. Kind words such as yours truly boast the morale of our team and is an incentive for them to continue improving our service for future clients. Thank you again, From our entire team at Superior Renovations.
Rajesh Kumar
Great work done by Superior Renovation.Great service and efficient job.Big thanks to Jacob andthey team.Highly recommend.Got my 2 bathrooms renovated.
Response from the owner: Hi Rajesh, thank you so much for your kind comments and recommendation! I'm sure the team is going to be happy to see this, they all work really hard (particularly Jacob and Dorothy) to ensure it got completed on time for you and the family. It was our pleasure to renovate your two bathrooms, and we're delighted that you're happy with the results! :)Your recommendation means a lot to us, and we're here if you need anything else in the future, thank you for trusting us with your bathroom renovations and with your homeFrom the team here at Superior Renovations
Narene Orchard
We had the best experience using Superior Renovations. They had a good range of products available making it easy to pick the fixtures and fittings. The team were experienced and had great pride in their work, from the office to onsite we were treated like valued customers. The product we ended up with exceeded our expectations.
Response from the owner: Hey Narene,Thank you for your kind words, I will pass them on to Kevin, Jacob and the rest of the team. They will be happy to hear about the things you have to say. Kevin and Jacob also had great things to say about their experience working with Jason and you. Kevin showed us a few pictures of your bathroom renovation and it looks beautiful! Hope you enjoy the space for many years to come. Thank you again from the entire team at Superior Renovations.
Dhruv Mehta
Great experience with Superior renovations. I would highly recommend it for anyone looking to renovate their house.
Response from the owner: Hey Dhruv, We are glad you had a good experience with your renovation team. Thank you for your kind words, I will pass them on to Dorothy, Frank and the rest of the team. They too had a wonderful time working with you and will be happy to hear that you did too. Hope you enjoy your renovated bathroom for years to come. Thank you again from the entire team at Superior Renovations.
Steve
We engaged Superior Renovations to transform our 30-year old, tired looking and problematic bathroom into something world class - and wow! The end result is simply stunning. The team led by Frank did an absolutely fantastic job. This was our first major renovation project and the entire process was easy and hassle free. The team delivered on schedule, within budget and the quality of their work is outstanding. If you are considering renovating - do not go past these guys.
Response from the owner: Hey Steve,Thank you for sharing your experience with us! We are thrilled to hear that you are delighted with the transformation of your bathroom. I will pass your feedback along to Frank, words like these keep our teams motivated. Dorothy and Frank had a very nice time working with you as well. Dorothy showed us a few pictures of your completed bathroom renovation and it definitely definitely is one of the more unique bathroom designs.Thank you again Steve, from our entire team at Superior Renovations.
Linda Meyer
Wish I had given more of my renovation project to Superior earlier in the process. Superior team was knowledgeable, skilled and exception to work with. Will certainly be a repeat customer if ever a need comes up.
Response from the owner: Hey Linda, Thank you for your feedback! We are glad that you had a good experience with your renovation team. Cici and Xingyi do work hard to ensure that our clients have a seamless experience and will appreciate your kind words. Thank you again from our entire team at Superior Renovations.
Emma Mildon
From design to completion the team were professional and always keen to get the project right. We will definitely be using their services again. Even finished the job with a spotless clean.
Response from the owner: Hey Emma, Thank you for your review, Cici and Jacob will be ecstatic to hear about your experience. I will also be forwarding your comments about the clean to the company that does all our post renovation cleans. Thank you again from our entire team at Superior Renovations.
Henry Popplewell
My wife and I are absolutely delighted with the team at Superior Renovations - and the "superior" job and experience they delivered for us in renovating our ensuite and main bathroom. We are so pleased we chose them for our renovation.Everyone from Cici the designer, and Frank our wonderful and attentive project manager, down to the team of guys doing the heavy lifting were a real pleasure to deal with. We were kept informed every step of the way and everything was done to a very high standard. Nothing seems too much trouble for your crew (in fact Frank even became quite good at running after and catching our dog when the naughty little boy escaped), and they even helped me out with a couple of small extras around the house at no additional cost.Their pricing was very fair - no hidden extras, and they are such hard workers! But I think what impressed me most was that everything they promised was done exactly on the day they said it would be done, and at the time they said it would be done. They were a very respectful, friendly team who obviously take immense pride in their work.Thank you Superior team! Recommend 100%
Response from the owner: Thank you so much for your glowing review! We're thrilled to hear that you and your wife had such a positive experience with our team during your bathroom renovation project.We greatly appreciate your kind words about Cici, our talented designer, and Frank, our dedicated project manager. It's fantastic to hear that their expertise and attentiveness contributed to making your renovation journey a pleasant one.We take pride in our commitment to transparency, fair pricing, and delivering exceptional results, so we're happy that this does come across to everyone we work with. Thank you once again for choosing Superior Renovations.
Libby Sumnz
This place is excellent. The service is fantastic. Eunice was amazing. She is efficient, knowledgeable and professional. Their prices are excellent. We have chosen to go with them for an ensuite renovation.We have now had the pleasure of Superior completing our ensuite. It's a big WOW from us.Communication, professionalism, making sure they checked in with us about preferences, quality of workmanship, quality of materials are all 5 stars.They completed the job early. Payment structure was excellent. The staff were polite and respectful. If there was an issue it got sorted immediately. Follow-up was prompt. There was no lingering to tidy up loose ends. Rubbish taken away immediately. Full respect of our neighbours using a shared driveway with us. Finally Jacob our project manager was the best. He held the job together from beginning to end.To be honest...we were 'blown away' by how smoothly it all ran.
Response from the owner: Hi Libby,Wow, thanks a bunch for the awesome review! 🌟 We're stoked to hear that you had a fantastic experience with us so far, especially with Eunice (she will be stoked to hear this!) We're thrilled to hear your renovation experience with us so far has been excellent and even more excited that you've decided to roll with us for your ensuite renovation. It's going to be a pleasure working on it together!Thanks again for trusting us with your project. We can't wait to kick off the renovation journey with you! If you ever have questions or just want to chat about the progress, feel free to reach out anytime, otherwise you're in very good hands - Eunice is extremely good at what she does 🙂 A BIG thank you from the team here atSuperior Renovations
Mark Kroon
Friendly, efficient and professional.
Response from the owner: Thanks Mark for the 5 stars and kind words, it's also been an absolutely pleasure working with you and thank you for trusting us in renovating your bathroom 🙂
Captain Fruitbat
Three bathrooms, a garage and a laundry renovated so far. Everything was done on time and to a high standard. Communications with the Project Manager were good, and the workers were all very professional, polite, and helpful.
Response from the owner: Thanks a bunch for the amazing review and rating 🌟 We're over the moon to hear that you're happy with not just one, but three bathrooms, a garage, and a laundry renovation – that's awesome!Super stoked that everything was on point and up to the mark, we're so glad to hear this and we always try our best to maintain this standard in all renovation projects - Timeframes can be a tricky thing, but we're thrilled we could nail it for you. If there's anything else you need or if you've got more renovation dreams in mind, we're all ears. Looking forward to the possibility of more projects together!Thanks again for trusting us with your renovation project. Here's to a fantastic future with your newly renovated bathrooms, garage, and laundry! A BIG Thank YOU from the team here atSuperior Renovations
Cody Zhao
Well communicated, responsive and porofessional.
Response from the owner: Thanks Cody for the 5 stars and kind words, it's also been an absolutely pleasure working with you and thank you for trusting us with your renovation - we know it was quite an extensive renovation (full house renovation) with tight time frames - but I'm glad we're able to pull it off for you and you (and the family) were able to move in on time :)Hope you and your family enjoy your new home for many more years to come and thank you again for trusting us with your home,A BIG thank you from the team here atSuperior Renovations
ming wang
Superior Renovations renovated my living room, kitchen, bathroom and Garage, which turned out to be impressively good work. Especially the Kichen, which is really Morden style designed, functioning well and looks really elegant.The Superior Renovations team is really professional, and willing to achieve a good finishing which fit for my expectations. The whole project took over a month, and the result is just satisfying.The good work from Cici, Jacob and the team is much appreciated.
Response from the owner: Hi Ming,Wow, we're absolutely stoked to read your review about your renovation experience with us at Superior Renovations! It's awesome to know that your living room, kitchen, bathroom, and garage got the renovation they deserved and that you're enjoying the new modern and elegant vibes, especially in the kitchen. 🙌We had a blast working on your project for over a month and we're happy that the end result is what you expected. It means the world to us that we could meet your expectations and deliver the kind of finishing you were hoping for.Cici, Jacob, and the whole crew are sending a big THANK YOU your way. Thank you for trusting us with your home and renovation project, we know it's not a small undertaking. Thank you from the team here at Superior Renovations
Eric Buisman
Choosing the right renovation company is as important as the project itself. We chose Superior Renovations, recommended to us, and they didn't disappoint. 2 full bathrooms and laundry renovations, from consultation, starting time, and workmanship, the project was a breeze. Best extra bits, project finished on time and within budget. Yes, we would recommend it. A+ Eric
Response from the owner: Hi Eric! Thanks you for taking the time to leave us this awesome review! We're so glad to hear that you had such a smooth sailing experience with your bathroom and laundry renovation with us. Choosing the right renovation team for a project like this can be scary, but we're stoked that you went with us and that we managed to meet your expectations!It's been amazing for us to see the transformation of your two full bathrooms renovation and a laundry renovation take place. Thank you so much for trusting us with your renovation and with your home, From the team here atSuperior Renovations
Amar Anthony
We live in Glendene West Auckland. We decided to renovate our old bathroom with Superior renovations. This was our first renovation and the team at Superior renovations made it a smooth & satisfying journey for us. We were really pleased with our new bathroom renovation. Special thanks to Jin , Jacob and their team.This company is Professional, knowledgeable, friendly , punctual & honest. We would highly recommend them for any renovations. Well done 👏
Response from the owner: Hi Amar!Thanks a bunch for sharing your experience with us! We're thrilled to hear that your first renovation experience with Superior Renovations was a smooth and satisfying one. It's awesome that we could be a part of transforming your old bathroom into something new, modern and functional for the whole family.Thanks for the special mention of Jin, Jacob, and the rest of our team for their hard work - they were absolutely stoked to hear this feedback – we're really glad they could make a positive impact on your project. Being professional, knowledgeable, friendly, punctual, and honest are qualities we truly value, so we're stoked to know that came through for you.Thank you for trusting us with your home and your renovation project, enjoy your new bathroom :)A HUGE thank you from the team here atSuperior Renovations
Steve Hsieh
We currently decide to do our kitchen renovation and we meet Superior Renovations team.As we go through the full process with them, we believe their team is professional and reliable work. If you are looking for a professional project team who will do the whole work for home renovate and save your time. We are highly recommended for you to choose Superior Renovations services.
Response from the owner: Hi Steve, A big thank you for sharing your experience of working with us at Superior Renovations! It's awesome to hear that your journey through your kitchen renovation was marked by professionalism and reliability from our team. We're loving how your kitchen turned out, an amazing choice in color and finish, it really complimented your space very well! We hope you enjoy your new space for many more years to come and thank you for trusting us with your kitchen renovation project, it's been an absolute pleasure working with you,From the team here atSuperior Renovations
Hwan Goh
Pros:We engaged with Superior Renovations to renovate our apartment bathroom and overall we were extremely happy with the process and result! Our main point of contact was Cici Zuo who was very friendly and professional. Additionally, our whole apartment building was currently undergoing external renovations and so it was a logistical nightmare having to coordinate our interior work here with what was going on outside. Cici was impressively flexible to all situations and met each challenge with exemplary calmness and poise. I can only give high praise for her efficiency as a project manager. I would also like to extend my admiration to the accounting staff and the renovators. The accounting staff was very efficient and precise. The renovators were very friendly and I was appreciative with how conscientious they were about our apartment. It was clear how much care was taken to ensure our apartment remained undamaged and as clean as possible. At no time did I feel any concern leaving them to work in our apartment.- Efficient, conscientious and high-quality construction- Clear and precise communication both in documentation as well as interaction with staff- Bathroom is gorgeous!Cons:We also engaged with Superior Renovations to construct 2 wardrobes and 2 cupboards in our apartment. The design process was efficient with very clear documentation. However, we found the wardrobes to be quite overpriced compared to other companies we obtained quotes from. My biggest issue was with the somewhat bizarre inability to break down the price. To meet our budget, we requested pricing for each of the 4 structures separately so that we could decide which we would go ahead with and which we would opt out of. For some reason, Cici informed us that they were unable to break down the cost; cost for all 4 wardrobes has to be considered all together. I'm not entirely why this was the case; the explanation didn't make too much sense to me. In the end, we elected to not proceed with any of the wardrobes. On a related note, unlike other renovation companies we engaged with, Superior Renovations did not seem to offer much support in helping us meet our budget. We felt that not much attention was expended to provide us with multiple options to consider so that we can meet our financial requirements. The overall engagement had a "take it or leave it" feel about it and we found that we had to pry to expose alternatives.- Pricing was not granular enough- Little consideration of budget or assistance towards meeting our budget.- No display of pricing including GSTConclusion:If you want your work done fast and done well, Superior Renovations is definitely the way to go. However, if you're a bit constrained with your budget, be prepared to put in some effort yourself to meet it or entirely forgo some options. Overall we were very happy with the entire renovation process and will definitely consider Superior Renovations again in the future for any of our renovation needs! If this does happen, we hope that we have a chance to work with Cici again.Update 15/5/2023:Two months after the completion of the work, unfortunately a leak was discovered coming from the pipe of our renovated ensuite that damaged the walls and ceiling of the apartment directly below us. After investigation, this turned out to NOT be the fault of Superior Renovations' work. Despite this, to facilitate the investigation, Cici was extremely responsive and proactive. Her action was instrumental in determining the cause of the leak. Additionally, post-work, Cici has been very helpful in dealing with some very minor issues. With all this in mind, I felt it was necessary to update my review to once again give my compliments to Cic and the Superior Renovations team. I should also mention that an external plumber who also came to investigate the leak was blown away at the workmanship of the renovation!
Response from the owner: Hey Hwan, Thank you for your comprehensive review! We're thrilled to hear that you were happy with the renovation of your apartment bathroom. I am sure that Cici and the entire team will appreciate your kind words. Our consultants do always consider our client’s needs to tailor the renovation according to their needs. Her calmness in handling the logistical challenges has always been a quality that we all admire at Superior Renovations. Your satisfaction with the final result, especially the gorgeous bathroom, means a lot to us.Regarding the construction of the wardrobes and cupboards, we appreciate your feedback. We apologize for any frustration caused by the pricing structure and lack of support in meeting your budget. We understand the importance of clear and detailed pricing and will work on improving this aspect of our serviceWe value your constructive feedback and look forward to the opportunity to work with you again in the future. Thank you for choosing Superior Renovations!
Raza Mohsin
How fortunate were we to come across Superior Renovations when we were looking for our home renovations. Out biggest challenge was time management as we wanted to be back in our home as early as possible and due to recent weather events all builders were unable to commit to a timeline. From sales rep Cici to Project Manager Jacob, it was one smooth one window operation. Sticking to original plan, selection of materials at showroom to weekly plan communication and daily updates, it was as best managed as one could hope for. I am extremely pleased with the results and would be recommending it to my mates for any big or small renovation or build job. Well done team !!
melissa McIntyre
We had a wonderful experience using Superior Renovations to remodel two bathrooms in our investment property!From the moment I met with Kevin, he was incredibly friendly and attentive to our ideas and needs. He really went above and beyond to personalise the project for us.Throughout the process, Kevin and his project management team were very professional and always took the time to discuss our options and provide helpful guidance. Alison the designer was amazing and really put our minds at ease and visualised what we wanted to create. And the project management team was fantastic too - they were on site every day to oversee everything personally.The end result is truly outstanding and exceeded our expectations. We are so grateful that we trusted Superior Renovations with our home and can't wait to hire them again for our next remodel project - the kitchen!We highly recommend them to anyone looking for a great renovation experience.
Response from the owner: Hi Melissa,We're absolutely thrilled to read your fantastic review of your experience with Superior Renovations during your bathroom remodel project. It's wonderful to hear that our team could meet and exceed your expectations, making the entire journey a remarkable one for you.From the moment you connected with Kevin, to the careful attention provided by the project management team, understanding and delivering on your requirements/expectations was our priority. It's awesome that you found our personal touch and dedication to your ideas noteworthy. Alison's design expertise adding that special touch is what makes the difference and I'm glad you mentioned it! Thank you so much for trusting us with your renovation project, and for the amazing feedback - the team (especially Kevin and Alison) will be absolutely stoked. Until next time, take care and stay wonderful!From the team here at Superior Renovations
Mark Norris
It was an absolute pleasure working with Superior Renovations on our kitchen/dining renovation. The project was impeccably managed from start to finish. The whole team were always professional, reliable and on time even with a cyclone and flooding in the middle of the project. Sunny the Project manager was onsite everyday to check progress and keep us updated at every step. Cici who did the original design understood exactly what we wanted and the finished product reflected this. Very very happy with the end result.Would highly recommend Superior Renovations to anyone wanting any work done on their property. First class, we will consulting them about our upcoming bathroom renovation.Many thanks again.Mark and Vinita
Response from the owner: Hi Mark/Vinita!Thank you so much for your wonderful review! It truly means alot to the team - they are stoked to hear what you had to say about them. We loved how your bathroom and kitchen turned out, amazing choice in colors/finish (credit to you guys). We're thrilled to hear that the project was managed seamlessly by Sunny from start to finish and that our team's professionalism, reliability, and punctuality stood out even in the face of unexpected challenges like the cyclone and flooding.Sunny, our dedicated Project Manager, takes great pride in keeping our clients informed and involved throughout the process. We're delighted that his efforts have contributed to your experience. We're equally pleased that Cici's design perfectly captured your vision, resulting in a finished product that you're both happy with.Your patience and understanding while we worked on your renovation while you were both working from home is greatly appreciated. We understand how important it is to maintain a comfortable living environment, especially during a renovation. Your positive attitude and cooperation made the process smoother for everyone involved.We also really appreciate your support with the video testimonial you did for us, it really encapsulates what we're trying to achieve with our process/service for our clients. Thank you once again for choosing Superior Renovations and for trusting us with your home,. We wish you many enjoyable moments in your newly renovated space!Thank you again from the team here at Superior Renovations
Kerry Nam
I would recommend Superior Renovations to anyone considering a house renovation. We had our 3.5 bathrooms renovated and re-tiled the balcony and very happy with the outcome.Nick and Dorothy are absolutely delightful to work with.Dorothy spent extra effort to get the design right. Nick always kept us up to date with the progress and provided guidance on decisions we had to make throughout the project.They delivered everything on time and their quality of workmanship is superior.Thank you team!
Response from the owner: Hi Kerry,Thanks for taking the time to leave such an amazing review! it's been an absolute pleasure working with you and getting to know you and your family. We're thrilled to hear that you're happy with the outcome of your bathroom renovations and balcony. We pride ourselves on providing exceptional client experience, so it's wonderful to hear that our team was able to deliver that for you. Nick and Dorothy are truly talented and dedicated to their work, and we're glad that they were able to make the renovation process as smooth and stress-free as possible. Thanks again for choosing Superior Renovations and for trusting us with your home, and we wish you all the best in your newly renovated home!A BIG thank you from the team here atSuperior Renovations
Gary Brophy
Right from the beginning the communication with the team was awesome. Nothing was too hard, and they happily completed any extras we requested. The tradesmen always left the house tidy after a day's work. We are thrilled with our new bathrooms, updated kitchen and interior painting.Thanks so much to Jin, Nick, Sunny and the team for making our home feel they a whole new place! We love it.We would definitely use Superior Renovations again.Regards Leanne and Gary
Response from the owner: Hi Leanne and Gary, Thank you so much for taking the time to leave us such a glowing review for your renovation project! We're thrilled to hear that you had such a positive experience with our team throughout your renovation, and that you're thrilled with the end result. They will be absolutely stoked to see this feedback from you (especially Jin, Nick and Sunny). We're also glad to hear that our tradesmen were respectful of your home and kept it tidy throughout the renovation process - this is very important to us. It was a pleasure working with you both, and we hope you enjoy your new space for many more years to come!Thank you for trusting us with your home,A BIG thank you from the team here atSuperior Renovations
Yuanqi Zhang
Having compared the price and the leading time, we chose Superior to renovate the kitchen,the floor and some walls. It turned out to be a wise choice. They are efficient, easy to communicate with, there have been two little problems however they’ve been dealt with real fast.So we highly recommend Superior, and already have to some friends,if you are going to renovate your house ! 😁
Response from the owner: Thank you so much for your kind review! We're thrilled to hear that you had such a great experience with us and that you found our team to be efficient and easy to communicate with throughout the renovation process. We're glad to have been able to help with your kitchen renovation, floor and wall updates, and that any issues that arose were dealt with promptly - you were a pleasure to work with! It's great to hear that you've already recommended us to your friends - word of mouth is one of the best compliments we can receive. Thank you again for choosing Superior Renovations and for trusting us, and we wish you all the best in your newly renovated home!A BIG thank you from the team here atSuperior Renovations
Vĩnh Hằng
Most wonderful experience we had with Superior Renovation. The process was smooth and straightforward. They were very honest and helpful when advising us with the right products for our small bathroom. The project manager was always responsive and prompt throughout the whole process. All the tradies were friendly and respectful. We were kept well informed with everything. The accountant was very understanding when we had problems with transferring the fund. We have absolutely no complaints at all and came back a second time for the family bathroom and toilet. Will definitely come back again for later projects.
Response from the owner: Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience with our team and that we were able to help you with both your small bathroom renovation and family bathroom/toilet renovations. We're also glad to hear that our project manager was responsive and kept you informed throughout the entire process - they will be absolutely stoked to hear this! We always do our best to stay engaged with our clients as much as possible throughout the renovation process despite how busy things may get. Thank you for choosing Superior Renovations for your renovation needs and for trusting us, and we look forward to seeing you again in the future :)A BIG thank you from the team here at Superior Renovations
Chris Joe
An awesome team to work with, the planning Dorothy and Nick provided were very helpful and amazing with communications. The contractors were also very respectful and friendly.We're very happy with the services provided, the ensuite is finished at a better quality than we thought and we are actually in touch for a second project to be done in the best future.
Response from the owner: Hey Chris,Thank you for your review! Dorothy and Nick showed us some of your bathroom renovation pictures and the brushed gold fittings look absolutely amazing. Your bathroom is a credit to all the fittings you chose. Hope you enjoy your bathroom for years to come.From our team at Superior Renovations.
Grace Carroll
Highly recommend using Superior Renovations. We decided to upgrade our kitchen and repaint and redo the flooring in the lounge and hallway.Dorothy made it super easy to get the job designed, quoted and booked in.Nick our PM was amazing. Nothing was ever an issue and he kept us up to date every step of the way. Like any renovation sometimes there are issues that require additional work - we were updated straight away and well informed of any additional costs before any further work proceeded.The various tradies we had did an amazing job and the workmanship and attention to detail was excellent.
Response from the owner: Hi Grace!Thank you so much for taking the time to write us such a positive review! The team will be absolutely stoked to see this! We're thrilled to hear that you had a great experience with Superior Renovations and that our team was able to make the process of upgrading your kitchen and redoing your flooring and painting so easy for you. We're glad to hear that Dorothy was able to guide you through the design and quoting process and that Nick was keeping you informed every step of the way during the renovation project. Its feedback like this that really encourages the team and makes all the work worthwhile. We're also glad to hear that the tradespeople who worked on your project did an amazing job and that the workmanship and attention to detail were excellent! Quality assurance for us is a big part the project management process and we're always finding ways to make improvements/adjustments to minimise issues despite every house we renovate being different 🙂 Thanks again for choosing Superior Renovations and for trusting us, and we wish you all the best in your newly renovated home!A BIG thank you from the team here atSuperior Renovations
Lu Ping Lee
The team at Superior Renovation made getting our bathroom and laundry renovated so easy.The whole renovation was looked after by them from start to finish, was completed in a timely manner and they were happy to add in any additional work that we asked to be done.Each member of the team would clean up after completing their work - whether it was the demolition team, plasterer, plumber or tiler. Which was great as we didn’t have a big mess to clean up once they were done.Thank you to Xingyi, Cici and the rest of the superior renovation team.
Response from the owner: Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Superior Renovations and that our team was able to make the process of renovating your bathroom and laundry so easy for you. It's great to hear that we were able to accommodate any additional work that you requested and that each member of the team made an effort to clean up after themselves, leaving you with a tidy space once the renovation was complete. We'll be sure to pass on your thanks to Xingyi, Cici and the rest of our team. Thanks again for choosing Superior Renovations and for trusting us with your home, and we wish you all the best in your newly renovated space!a BIG thank you from the team here at Superior Renovations
Hannah Lorien-King
We choose to use Superior Renovations for our bathroom renovations - the job involved taking the walls and ceiling back to the stud, moving a door and removing in-built cupboards. As this is the main family bathroom the thought of a long process where we were responsible for finding a plumber, builder, electrician and tiler was really daunting. We had one meeting with Cici at Superior Renovations and were impressed by her efficiency and suggestions and how she helped realise any ideas we had. The team completed the job within the expected timeframe, we had a main point of contact (Nick - amazing!) who managed all the teams and kept us up-to-date. The Superior Renovations team all worked really hard and we have an end result of a bathroom that has exceed our expectations. Cannot recommend the team enough - they made the stress of living without a main bathroom both quick and painless!
Response from the owner: Hi Hannah,Thank you for sharing your bathroom renovation experience with us. Nick is a very organised and thoughtful project manager while Cici has a very practical yet creative eye in terms of design. I will pass your feedback on to them as they will be very happy to hear about your experience. They work hard and comments like yours motivates them tremendously. Nick also mentioned that he had a very positive experience working with you and we hope that you enjoy your renovated bathroom for years to come.Thank you again from our entire team at Superior Renovations, have a nice weekend!
Nitin Asar
After speaking with a couple of people and actually encountering various hurdles- I finally decided to go ahead with Superior Renovations. Initially was a bit apprehensive and concerned as there is limited supply of Gib board in the market. Was so glad that I decided to go with them. Nick the project manager is simply great- he would often revert back to myself with questions regarding the placement of the fittings etc-rather than make assumptions.This was really appreciated. They even gave the place a professional clean when the project was complete!
Response from the owner: Hi Ntin,Thank you for your review, we are very happy to hear that you had a good experience throughout your bathroom renovation. I will be passing your feedback to Nick and the rest of the team as they always love hearing from people that they work with. Nick is indeed, a very organised project manager and we are very lucky to have him on board . We hope you enjoy your renovated bathroom for years to come.Thank you again from the entire team at Superior Renovations.
Paula
I had a full bathroom remodel completed and the result exceeded my expectations. Nick's team delivered a professional and top quality service, I was always kept well informed and appreciated the regular onsite visits with Nick to ensure I was kept up to date. I would definitely use Superior Renovations again and am happy to recomend them to family and friends as well.
Response from the owner: Hey Paula,Thank you for sharing your feedback about Nick. I will pass your positive comments on to Nick and I am sure he will be very pleased to hear about your experience. Nick had many positive things to say about working with you as well. We are glad that you are happy with your bathroom renovation and hope that it is a space you can enjoy for years to come.Thank you again from all of us at Superior Renovations
Amelia Wong
Entire bathroom makeover done by Superior Renovation. All works are completed in professional manner. Very pleased with the result. Well done Superior team!
Response from the owner: Hey Amelia,Thank you for your review, we are happy that you are pleased with your renovated bathroom. Dorothy showed us a few pictures of your bathroom and it looks beautiful. Your choice in the textured wall tiles and the floor tiles really was really unique.Thank you again for feedback, from the entire team at Superior Renovations.