Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To quickly process your transactions.

• To ask for ratings and reviews of services or products

• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user’s preferences for future visits.

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

• Remarketing with Google AdSense

• Google Display Network Impression Reporting

• Demographics and Interests Reporting

• DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

According to Privacy Protection Act, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By emailing us

• By calling us

• By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 1 business day

We will notify you via phone call

• Within 1 business day

We will notify you via letter

• Within 1 business day

We will notify the users via in-site notification

• Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

• Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

admin@superiorrenovations.co.nz

Vilma Arcos

1734043728

Thanks Superior Renovations for doing our house, it definitely looks a lot better now! Special thanks goes to Alison and Jacob for their excellent effort and good manners in handling the construction process, it wasn't easy but with them around it definitely became easier to handle. Cheers🥂

F J Bandukwala

1732443128

Absolutely thrilled with the outcome of our renovation of two bathrooms and kitchen in a double level home. Kevin and his entire team were an absolute pleasure to work with from the get-go. Every minor detail was attended to, and all our requests were accommodated. Cyrus deserves a special mention as under his watchful eye and expertise, nothing could go wrong.

Jacquie

1731901814

I have recently finished a renovation in our 1930’s bungalow, updating the original (and I do mean original) kitchen and bathroom. Plus creating a new laundry and removing three fireplaces which created two new spaces including an office. From the initial appointment with Alison who came over and then provided drawings and a quotation, to the work with Frank, our project manager and the team, this has been a wonderful renovation experience. I would have described myself as a nervous-renovator prior to doing this, as I had never done a renovation before, but Frank, Alison, Sunny and all the team have worked so tirelessly and generously to create spaces that we love. Superior’s care in managing the project has meant that we have come away with much more than we originally sought to achieve and without the stress I hear others lament about when they renovate. I would recommend Frank, Alison, Sunny and the team at Superior Renovations wholeheartedly.

Ike Harris

1731464234

We engaged with three companies to completely renovate our downstairs and ensuite bathrooms. We elected to go with Superior Renovations as they provided us with a fixed price and specific timeline to complete the project (which two other companies could not do), and we were absolutely delighted with the end result. We love everything from the floor and wall tiles to the heated towel rails and from the LCD mirrors to the underfloor heating and soft close lids. We especially loved replacing the old tub in our ensuite with a walk-in shower.The entire process went incredibly smoothly, with the project being completed on budget and ahead of schedule. From the initial design phase to the final touches, nothing was too much trouble for the team. Superior Renovations conducted themselves with the utmost professionalism, ensuring every detail was perfect.Frank (Project Manager) and the team did such an amazing job. Totally professional outfit, top notch communication, all tradies were courteous, polite and respectful. Alex (Builder) was especially knowledgeable and offered great solutions as minor issues unfolded. Each stage of the renovation was completed on the day it was scheduled. The crew were always on time and mindful of our work from home arrangements. And I was also impressed with the floor protection that was laid out on the first day.Through no fault of Superior, we did encounter a major, unforeseen setback that delayed our renovation on the downstairs bathroom. Superior were patient with us while we sourced specialists to remedy the issue. But once that was all sorted, Frank and the team picked up the baton and charged ahead to the finish line, delivering two beautifully ‘superior’ bathrooms. We also experienced a minor electrical issue post-build. And even though it was unrelated to their renovation work, Frank promptly dispatched an electrician who quickly fixed the problem. Talk about above and beyond!In summary, we highly recommend Superior Renovations for anyone looking to undertake bathroom renovations in their home. We’re already talking about renovating the kitchen next and we’re so confident in Superior Renovations that we will most certainly be engaging with them to complete the task.A huge thank you to Frank, Alex and all the wonderful team at Superior Renovations:)

Kalina Hristova

1726355498

Superior Renovations did an amazing job we would definitely recommend them for anyone looking for a high quality outcome. Our Project Manager Jacob was amazing, taking care of any minor adjustments we wanted, nothing was too much trouble.

Melanie Whittaker

1725410234

Absolutely love my new ensuite bathroom. Superior Renovations made the process so enjoyable, I'm truly delighted with the transformation from an old tired room to modern functionality.Jacob led a wonderful team of professionals who were considerate and efficient. He answered any query with reassurance and patience.I'm now looking at engaging them again for my main bathroom because I'm not fearful of renovating anymore and confident I'll get a superior outcome. They definitely lived up to their name!

Carolina Guerra

1724904345

Superior Renovations transformed our bathroom, and we couldn’t be happier. Cici, Jacob, Alex, and Ray were a fantastic team (Ray, our dog, is going to miss you). They tackled our old house’s quirks with creativity and attention to detail. We were especially impressed that they stayed within budget, even with a few surprises along the way. We’d definitely choose Superior Renovations again and highly recommend them.

Regina Cho

1723452566

Thanks Sunny, Jacob and the team for a great renovation. We had 2 bathrooms, the laundry room and front door re-done and very pleased with the results.

Kalpana Iyer

1721966378

Superior Renovations did a good job for our deck, they are professional and took on board any changes suggested by us and gave good ideas and advice.They took care of cleaning up all the mess after every job.Good value for money.Special mention to Cici, Frank & all the workers.😊 Thank you so muchHighly recommended 👍😊

Narelle Silwood

1721941639

It was a pleasure to work with Jacob and his team. They installed a lovely new kitchen which met all my requirements, it arrived on schedule and I was kept informed all the way through the project. Thanks Jacob ... you did a great job. Narelle

Gavin Botica

1721770037

I recently engaged the services of Superior Renovations for a complete renovation of my kitchen and bathroom, and I couldn't be happier with the results. The entire process went incredibly smoothly, with the project being completed on budget and ahead of schedule. From the initial design phase to the final touches, nothing was too much trouble for the team. They conducted themselves with the utmost professionalism, ensuring every detail was perfect. I highly recommend Superior Renovations for anyone looking to renovate their home.

Chinchien Lin

1718067110

We have our bathroom renovation scheduled later this week. Everything so far is awesome. They are very patient and nice to work with!My wife's dream of a bathtub is finally happening. Can't wait to see the final result!

Rajesh Kumar

1715585029

Great work done by Superior Renovation.Great service and efficient job.Big thanks to Jacob andthey team.Highly recommend.Got my 2 bathrooms renovated.

Narene Orchard

1710539464

We had the best experience using Superior Renovations. They had a good range of products available making it easy to pick the fixtures and fittings. The team were experienced and had great pride in their work, from the office to onsite we were treated like valued customers. The product we ended up with exceeded our expectations.

Dhruv Mehta

1709191393

Great experience with Superior renovations. I would highly recommend it for anyone looking to renovate their house.

Steve

1709094029

We engaged Superior Renovations to transform our 30-year old, tired looking and problematic bathroom into something world class - and wow! The end result is simply stunning. The team led by Frank did an absolutely fantastic job. This was our first major renovation project and the entire process was easy and hassle free. The team delivered on schedule, within budget and the quality of their work is outstanding. If you are considering renovating - do not go past these guys.

Linda Meyer

1704326554

Wish I had given more of my renovation project to Superior earlier in the process. Superior team was knowledgeable, skilled and exception to work with. Will certainly be a repeat customer if ever a need comes up.

Emma Mildon

1702329424

From design to completion the team were professional and always keen to get the project right. We will definitely be using their services again. Even finished the job with a spotless clean.

Henry Popplewell

1702262198

My wife and I are absolutely delighted with the team at Superior Renovations - and the "superior" job and experience they delivered for us in renovating our ensuite and main bathroom. We are so pleased we chose them for our renovation.Everyone from Cici the designer, and Frank our wonderful and attentive project manager, down to the team of guys doing the heavy lifting were a real pleasure to deal with. We were kept informed every step of the way and everything was done to a very high standard. Nothing seems too much trouble for your crew (in fact Frank even became quite good at running after and catching our dog when the naughty little boy escaped), and they even helped me out with a couple of small extras around the house at no additional cost.Their pricing was very fair - no hidden extras, and they are such hard workers! But I think what impressed me most was that everything they promised was done exactly on the day they said it would be done, and at the time they said it would be done. They were a very respectful, friendly team who obviously take immense pride in their work.Thank you Superior team! Recommend 100%

Libby Sumnz

1701916493

This place is excellent. The service is fantastic. Eunice was amazing. She is efficient, knowledgeable and professional. Their prices are excellent. We have chosen to go with them for an ensuite renovation.We have now had the pleasure of Superior completing our ensuite. It's a big WOW from us.Communication, professionalism, making sure they checked in with us about preferences, quality of workmanship, quality of materials are all 5 stars.They completed the job early. Payment structure was excellent. The staff were polite and respectful. If there was an issue it got sorted immediately. Follow-up was prompt. There was no lingering to tidy up loose ends. Rubbish taken away immediately. Full respect of our neighbours using a shared driveway with us. Finally Jacob our project manager was the best. He held the job together from beginning to end.To be honest...we were 'blown away' by how smoothly it all ran.

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