Pros:
We engaged with Superior Renovations to renovate our apartment bathroom and overall we were extremely happy with the process and result! Our main point of contact was Cici Zuo who was very friendly and professional. Additionally, our whole apartment building was currently undergoing external renovations and so it was a logistical nightmare having to coordinate our interior work here with what was going on outside. Cici was impressively flexible to all situations and met each challenge with exemplary calmness and poise. I can only give high praise for her efficiency as a project manager. I would also like to extend my admiration to the accounting staff and the renovators. The accounting staff was very efficient and precise. The renovators were very friendly and I was appreciative with how conscientious they were about our apartment. It was clear how much care was taken to ensure our apartment remained undamaged and as clean as possible. At no time did I feel any concern leaving them to work in our apartment.
- Efficient, conscientious and high-quality construction
- Clear and precise communication both in documentation as well as interaction with staff
- Bathroom is gorgeous!
Cons:
We also engaged with Superior Renovations to construct 2 wardrobes and 2 cupboards in our apartment. The design process was efficient with very clear documentation. However, we found the wardrobes to be quite overpriced compared to other companies we obtained quotes from. My biggest issue was with the somewhat bizarre inability to break down the price. To meet our budget, we requested pricing for each of the 4 structures separately so that we could decide which we would go ahead with and which we would opt out of. For some reason, Cici informed us that they were unable to break down the cost; cost for all 4 wardrobes has to be considered all together. I'm not entirely why this was the case; the explanation didn't make too much sense to me. In the end, we elected to not proceed with any of the wardrobes. On a related note, unlike other renovation companies we engaged with, Superior Renovations did not seem to offer much support in helping us meet our budget. We felt that not much attention was expended to provide us with multiple options to consider so that we can meet our financial requirements. The overall engagement had a "take it or leave it" feel about it and we found that we had to pry to expose alternatives.
- Pricing was not granular enough
- Little consideration of budget or assistance towards meeting our budget.
- No display of pricing including GST
Conclusion:
If you want your work done fast and done well, Superior Renovations is definitely the way to go. However, if you're a bit constrained with your budget, be prepared to put in some effort yourself to meet it or entirely forgo some options. Overall we were very happy with the entire renovation process and will definitely consider Superior Renovations again in the future for any of our renovation needs! If this does happen, we hope that we have a chance to work with Cici again.
Update 15/5/2023:
Two months after the completion of the work, unfortunately a leak was discovered coming from the pipe of our renovated ensuite that damaged the walls and ceiling of the apartment directly below us. After investigation, this turned out to NOT be the fault of Superior Renovations' work. Despite this, to facilitate the investigation, Cici was extremely responsive and proactive. Her action was instrumental in determining the cause of the leak. Additionally, post-work, Cici has been very helpful in dealing with some very minor issues. With all this in mind, I felt it was necessary to update my review to once again give my compliments to Cic and the Superior Renovations team. I should also mention that an external plumber who also came to investigate the leak was blown away at the workmanship of the renovation!
